Client Overview

A nonprofit focused on youth education programs struggled to retain donors and manage fundraising efforts effectively. 

The Challenge

• Fragmented donor data led to inconsistent communication. 
• High donor churn rate due to lack of personalized engagement. 
• Manual tracking of fundraising campaigns was time-intensive and error-prone.

Mirketa Solution

Mirketa customized NetSuite CRM to support nonprofit needs: 

• Donor Segmentation: Grouped donors based on behavior and donation history. 
• Automated Campaigns: Enabled targeted email campaigns and engagement tracking. 
• Real-Time Reporting: Simplified performance tracking for campaigns and donor activity. 

Impact: 

• Improved donor retention by 25% through personalized outreach. 
• Reduced campaign management time by 40%, allowing focus on mission-critical activities. 
• Increased donation revenue by 18% within the first year of implementation. 

Client Testimonial 

Mirketa’s expertise in nonprofit solutions has been invaluable. Their customized NetSuite CRM helped us create meaningful connections with our donors and achieve fundraising success.” 
–Director of Fundraising, Youth Education Programs