Integrated KYC + CPQ for Seamless B2B Onboarding

Client Overview

A regulated services firm onboarding multiple small businesses requiring high security and regulatory compliance (KYC).

Business Challenge

The client needed a seamless way for SMBs to:

Submit onboarding applications
Upload documents
Complete KYC verifications
Get personalized quotes — all without human intervention

Solution Implementation in Salesforce

We delivered a complete onboarding and compliance platform powered by Experience Cloud, CPQ, and external APIs:

1. Custom KYC Data Model

Built custom objects for Application, Customer Documents, KYC Results, and Compliance Notes
Established 1:1 and 1:M relationships for tracking

2. LexisNexis Integration

On submission, applications triggered API calls
Results parsed and stored in Salesforce with compliance tags
Failed verifications raised internal tasks for follow-up

3. Real-Time Alerts & Status Tracking

Customers received email alerts for approval, rejection, or action required
Internal teams were notified for manual verification cases

3. Quote Generation via CPQ

Post-verification, a quote was generated and shared with the customer
Opportunity creation and quote approval flows were automated

Business Impact

Reduced onboarding SLA from 5 days to under 48 hours
Achieved 100% compliance traceability
Improved customer satisfaction with real-time KYC status updates
Enabled sales reps to focus only on verified, quote-ready leads

Future Enhancements

AI to auto-flag suspicious applications
Selfie-based document matching for identity verification
Integrated digital contract signing post-KYC

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