Online counseling made simpler and more efficient
The Challenge
- Client was growing at a good scale and in turn, they were dealing with a lot of data and increased users in their Salesforce org.
- Data involves schedules, notes, surveys, and other compliance items. Because of old codes, the client was facing several issues while operating day-to-day operations. There were multiple failures in their automation during the regular tasks.
- With the increased users and work, they wanted to make daily operations smoother and faster.
- In addition to that, the Client wanted customized dashboards and report to make their employee more efficient.
Mirketa Solution
- Mirketa analyzed the existing system and identified the gaps obstructing the efficient use of the system.
- Mirketa has performed a tech debt audit for the client.
- Complete code refactoring of the objects was carried out to avoid failures in regular daily tasks.
Value Delivered
- Error rate on day-to-day operations was reduced drastically from 5-10 instances to zero.
- Dashboard has helped users with the overall view of their work with highlights of overdue work. This has helped clear their pending work faster.
Podcasting is hard work! It’s such a relief to have a team like Acast who can help us recognize and field big opportunities.
