Online counseling made simpler and more efficient

The Challenge

Client was growing at a good scale and in turn, they were dealing with a lot of data and increased users in their Salesforce org.
Data involves schedules, notes, surveys, and other compliance items. Because of old codes, the client was facing several issues while operating day-to-day operations. There were multiple failures in their automation during the regular tasks.
With the increased users and work, they wanted to make daily operations smoother and faster.
In addition to that, the Client wanted customized dashboards and report to make their employee more efficient.

Mirketa Solution

Mirketa analyzed the existing system and identified the gaps obstructing the efficient use of the system.
Mirketa has performed a tech debt audit for the client.
Complete code refactoring of the objects was carried out to avoid failures in regular daily tasks.

Value Delivered

Error rate on day-to-day operations was reduced drastically from 5-10 instances to zero.
Dashboard has helped users with the overall view of their work with highlights of overdue work. This has helped clear their pending work faster.

Podcasting is hard work! It’s such a relief to have a team like Acast who can help us recognize and field big opportunities.

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