Gain an edge over the competition by taking advantage of the advancement in technology and changing the way you communicate with your employees & clients with Salesforce BOTS.

Salesforce BOTS

Customers nowadays are demanding better experiences and personalized services when interacting with companies. No business can sustain this cutthroat competitive environment without ensuring customer satisfaction. That’s why the company’s focus has shifted heavily from branding/messaging to building and maintaining Customer-business relationships. The image is already out there in the open; companies nowadays need to protect and retain their brand image by taking care of their customers. Salesforce BOTS are the future in companies, as they will change the way you communicate and do business.

Imagine one Salesforce BOT taking care of your numerous clients 24/7. Recently, there has been a massive surge in both the number of chatbots being developed and the number of companies adopting these BOTS. The market is realizing the need to utilize this text-based service (Salesforce Chatbot Integration) for their day-to-day mundane tasks so that they can deal with urgent and interesting customer issues, giving everyone a better experience. These automated assistants can be used for a gamut of purposes, including collecting information, providing assistance with various issues, assisting sales teams, and much more. The two types of chatbots, namely, internal-facing and external-facing enterprise chatbots, specialize either in helping customers or employees. External-facing assistants, helping customer care teams, also called customer service chatbots, are the most common type of enterprise bots, catering to the heavy customer traffic on a day-to-day basis.

Chatbots have gone through a lot of changes since the first one was developed in 1966 called Eliza, which mimicked human conversations by recognizing cue words. Picking up the keywords has been the basic building block of chatbots since then. Salesforce BOTS nowadays use Salesforce Analytics Cloud to understand commands/queries and respond accordingly. Salesforce BOTS don’t only recognize the keywords but also the context and tone of the conversation, making the chatbots extremely intelligent and giving them a personalized human touch. This is just the start; it’s only going to get smarter every day with all the work that has been going on in the field of Salesforce Consulting Services across the globe.

Our team of business consultants and technologists work with you to understand your business needs and leverage the full potential of the World’s no. 1 CRM, Salesforce, to bring you AI-enabled BOTS using Sales Cloud, Community Cloud, and Service Cloud, helping both employees and customers by providing them instant actionable insights.

Though chatbots are business use case-specific, all of them have these benefits in common:

• Reduced response time to none, drastically improving efficiency
• Improved client satisfaction
• Improved employee productivity
• Increased profits

A chatbot report released earlier this year by Business Insider said that over 80% of businesses are either having or are expected to have implemented some sort of chatbot solution by 2020. Companies are taking the first-mover advantage by incorporating chatbots into their operations; you should too.