Keep Oracle Fusion running flawlessly—at a fraction of the cost

Mirketa provides SLA‑backed Managed Services for Oracle Fusion Apps—covering Cloud ERP, HCM, CX, EPM, and SCM—with an onshore–offshore support model that delivers local‑time responsiveness for critical issues and offshore execution for non‑critical work to drive substantial savings.

Lower Total Cost of Ownership: Shift routine support and enhancements offshore while keeping critical incident response onshore, typically reducing run costs versus fully onshore teams.
Always‑on Coverage: Follow‑the‑sun model ensures local‑time coverage for P1/P2 incidents and overnight progress on non‑critical tickets.
Skills on Demand: Access certified Oracle Fusion App Developers and functional consultants across ERP/HCM/CX/EPM/SCM, plus OIC integration specialists and reporting experts.
Capacity Flexibility: Scale sprints and squads up or down based on release peaks, quarter close, payroll, or seasonal demand—without hiring delays.
Release Readiness: Quarterly Oracle updates handled with impact analysis, automated regression testing, and change enablement.
Security & Compliance: Role design, SoD reviews, audit support, PII safeguards, and change control aligned to your
Outcome‑Driven: We link enhancement backlogs to KPIs (close cycle time, DSO, time‑to‑hire, forecast accuracy, OTIF) and show value in monthly scorecards.

L1 triage, knowledge base, and guided resolution for common tasks
L2 functional support for configuration and process issues
L3 technical support for integrations (OIC/APIs), extensions (VBCS/APEX), and reporting (OTBI/BIP/Smart View)

Owns P1/P2 incident response, business‑critical support, stakeholder communication, CAB, and UAT facilitation.
Works directly with end users for requirements/acceptance and executive updates.

Executes non‑critical tickets (P3/P4), enhancements, data loads, regression test packs, and documentation.
Delivers overnight progress so work lands completed by your morning.

Twice‑daily stand‑ups, structured handover notes, ticket tags, and shared dashboards for continuity.

Offshore allocation increases for steady‑state support/enhancements, while onshore focuses on critical path and business engagement, delivering substantial cost reduction without sacrificing responsiveness.

Coverage: Mon–Fri, local business hours SLA targets: P1 resp 30m / res 8h, P2 resp 2h / res 24h, P3 resp 8h / res 3–5d
Monthly governance call + scorecard

Actual SLAs and hours tailored to your geography, modules, and user volumes.

ITSM: ServiceNow/Jira for intake, SLAs, and audit trail
Testing: Automated packs for critical paths; reusable scripts per release
CI/CD: Version control and pipelines for OIC, VBCS/APEX, and report artifacts
Observability: Integration monitors, failure alerts, and performance dashboards
Knowledge: Playbooks, SOPs, and user guides; KEDB for recurrent fixes

Ticket‑based: Predictable monthly bundle with rollover for P3/P4
Capacity‑based: Dedicated pod (onshore + offshore) sized to backlog and SLAs
Hybrid: Fixed base for run‑support with sprint add‑ons for mini‑projects
Optional Add‑Ons: 24×7 critical cover, regression automation build‑out, peak‑period flex capacity

We’ll propose the most cost‑effective mix of onshore/offshore for your KPIs and risk profile.

Cross‑pillar depth: ERP/HCM/CX/EPM/SCM under one roof, plus OIC and analytics
Proven onshore–offshore playbook: Local‑time coverage for criticals, offshore at scale for enhancements
Agile + ITIL: Sprint‑based delivery with ITSM rigor and auditable change control
Security first: SoD, least‑privilege roles, and compliance reporting
Transparent governance: KPIs, SLA scorecards, exec dashboards, and continuous improvement plans