Why Mirketa
- EX‑first designs with measurable deflection and cycle‑time reduction.
- Privacy‑aware role models and document management.
- Proven adoption playbooks and knowledge governance.
ServiceNow Employee Workflows (HRSD/WSD) – Consulting & Development
Deliver consumer‑grade employee experiences. Mirketa implements HRSD and WSD to streamline HR cases, lifecycle events, and workplace services with measurable impact on EX and productivity
Offerings
- HRSD: Employee Center, cases, knowledge, lifecycle events (onboarding, moves), journeys, document management.
- WSD: Reservations, moves/adds/changes, maintenance, visitor management, space optimization.
- Shared Services: Intake/triage for Legal/Procurement/Facilities, cross‑department SLAs.
Methodology
- Discover: Employee personas, service catalog, KPIs (TTF, EX/CSAT).
- Architect: Data & role model, privacy, identity/SSO, HRIS/payroll integrations.
- Build: Config + App Engine extensions, flows, approvals, notifications.
- Validate: SIT/UAT, parallel runs for payroll‑related flows, regression packs.
- Release & Improve: Hypercare, enablement, adoption analytics.
Integrations
HRIS/Payroll, identity governance, background checks, LMS, collaboration tools, facilities/space systems.
Onshore–Offshore Model
- Onshore: Experience and change leads, security/privacy design.
- Offshore: Developers for flows, integrations, approvals, portals, and analytics.
- Outcome: Faster delivery and lower cost with global coverage.
Industry‑Tailored Examples
Tech (Software / SaaS)
- Onboarding journeys cut time‑to‑productivity by 30%.
- HR knowledge base reduced HR tickets per employee by 25%.
- Automated access provisioning integrated with identity governance.
Nonprofit
- Volunteer onboarding flows simplified compliance checks.
- Low‑code forms for stipend and benefits requests; approval time down 40%.
- Employee Center consolidated scattered intranet content.
Education
- Faculty/adjunct onboarding with contract & payroll integrations.
- Campus facilities requests in WSD; closure rates up 22%.
- Student worker HR flows with time & pay alignment.
Finance
- Sensitive document handling with encryption and restricted ACLs.
- Payroll incident workflows with parallel validations cut errors 18%.
- Attestations and policy acknowledgments automated quarterly.
eCommerce / Retail
- Seasonal hiring journeys scaled to 5k hires per month.
- Store maintenance via WSD reduced downtime for POS devices.
- Shift requests/approvals automated; manager time saved 12%.
Manufacturing
- Union and plant‑specific HR cases standardized while respecting local rules.
- Safety training/LMS integrations increased compliance to 98%.
- Badge & access provisioning synced to shift scheduling.
