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Payment Processing Integration – Salesforce for a Leading Non-Profit
The Challenge
- Business offers the membership to the potential members through various channels. The payment gateways used for these channels were different and It was a challenge to maintain the payment gateways with their compatibility with each channel.
- As a result, any potential improvements related to payments were facing the impediments of complexity and compatibility to the proposed changes, and consequently holding off the crucial business decisions.
Mirketa Solution
- Mirketa created a backend environment for a newpayment gateway that would seamlessly integrate with all channels and manage payment processes without any disruptions.
- In addition to payment processing, Mirketa also dev eloped a solution to handle potential refund processes and designed a corresponding workflow. The solution was based on a flexible architecture that considered the dynamic nature of possible future improv ements in payment processes.
Value Delivered
- The efforts to verifying and redesigning the improvements as per the compatibility of different channels reduced from many to one which streamlined the business decisions.
- The maintenance for the single payment gateway became less time consuming and easier.
- The backend load of handling transactions through different payment gateways separately was also reduced.
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