Keep your cloud stable, secure, and cost‑efficient—every day

Mirketa provides ongoing Cloud Infrastructure Management across AWS, Google Cloud (GCP), and Microsoft Azure. We operate your landing zones, production workloads, and platform services with SLAs, runbooks, and proactive optimization

What’s Included (Run Services)

24×7 Monitoring & Incident Response: Availability, performance, and capacity alerts with runbook execution.
Patching & Maintenance: OS/container images, managed services, and dependency updates with change windows. Backups & Disaster
Recovery: Policy‑based backups, restore tests, DR drills, and RTO/RPO governance.
Security Operations: IAM reviews, key/secret rotation, vulnerability scanning, WAF and firewall policies, CIS/NIST baselines.
Cost Management: Budgets, anomaly detection, rightsizing, autoscaling, and waste elimination; showback/chargeback reports. Observability & Dashboards: Metrics, logs, traces, SLOs; executive and engineering dashboards.
Change & Release: CAB, maintenance windows, infra-as-code promotions, and rollback plans.
Compliance & Audit: Evidence collection, policy posture checks, and remediation tracking.

Platform-Specific Capabilities

Amazon Web Services (AWS)

Ops: CloudWatch, CloudTrail, Config, Systems Manager (Patch/Session/Automation).
Security:
IAM/Organizations/SCPs, KMS, Secrets Manager, GuardDuty, Inspector, AWS WAF/Shield.
Networking & Edge: VPC, TGW, PrivateLink, Route 53, CloudFront; ALB/NLB operations.
Data & Compute: EC2/EKS/ECS/Lambda; RDS/Aurora, DynamoDB, ElastiCache, Redshift; backup & lifecycle policies.
Cost & Governance: Budgets, Cost Explorer, CUR + Athena, Control Tower guardrails.

Google Cloud Platform (GCP)

Ops: Cloud Monitoring/Logging/Trace, Uptime checks, SLOs; fleet management for GKE.
Security: IAM, WIF, Cloud KMS, Secret Manager, SCC, VPC SC, Cloud Armor (WAF/DDoS).
Networking & Edge: VPC (shared/custom), Cloud NAT, Cloud DNS, External HTTP(S) LB/CDN.
Data & Compute: GCE/GKE/Cloud Run; Cloud SQL/Spanner/Bigtable, Memorystore, BigQuery; backup & policies.
Cost & Governance: Billing export → BigQuery, budgets, labels, org policies and constraints.

Microsoft Azure

Ops: Azure Monitor, Log Analytics, Application Insights, Update Manager; AKS upgrades and node pools.
Security: Microsoft Entra ID (Azure AD), PIM/JIT, RBAC, Key Vault, Defender for Cloud, Azure Firewall, DDoS Protection, WAF. Networking &
Edge: VNet, Private Link/Endpoints, Azure DNS, Front Door/Traffic Manager, Application Gateway.
Data & Compute: VMs/VMSS, AKS, App Service; Azure SQL/MI, Cosmos DB, Redis, Storage with lifecycle; Backup & ASR.
Cost & Governance: Cost Management + budgets, tagging, Azure Policy/Blueprints, Purview (data governance).

Admin Dashboards & Reporting

Operational Dashboards: Health, incidents, changes, and capacity trends.
Security Posture: Vulnerabilities, misconfigurations, access anomalies, and patch status.
FinOps: Monthly savings report, reserved/savings plan coverage, and unit economics.
Executive Summary: SLA attainment, top incidents/root causes, roadmap of improvements.

Typical Stack We Support

Architecture‑first, security‑by‑design guardrails with evidence for audits
Automation everywhere—IaC modules and runbook automation reduce risk and cost
Actionable observability—SLOs, burn alerts, and dashboards your teams use
Proven onshore–offshore operating model for responsiveness and lower TCO

Engagement Models

Managed Cloud (Run): Fixed monthly scope with defined SLAs and governance cadence.
Managed + Flex Projects: Base run support plus enhancement sprints (IaC modules, migrations, optimizations).
Co-Delivery: Blend Mirketa engineers with your team; knowledge transfer and enablement built‑in.

Sample SLAs (Illustrative)

P1 Critical: Response 15–30 min; Restore 4–8 hrs (24×7).
P2 High: Response 1 hr; Restore 12–16 hrs.
P3 Standard: Response 4–8 hrs; Resolution 2–5 days.
P4 Enhancement/Request: Response 8 hrs; Delivery per agreed schedule.

Ready to Transform?

Stabilize and scale your cloud operations with predictable SLAs and measurable savings. Speak with a Cloud Operations Lead to design your run plan today