Copyright © 2026. All rights reserved.
Workday Managed Services
Keep Workday Reliable, Secure, and Evolving Without Growing Headcount
SLA-backed Workday Support & Managed Services across HCM, Financial Management, Adaptive Planning, Payroll, Time & Absence, Talent, Recruiting, Learning, Spend, Prism Analytics, and Extend. Our onshore–offshore model delivers local-time responsiveness for critical issues and cost-efficient offshore execution for enhancements.
0
Hours Delivered
0
Workday Clients
0
Years Experience
0
CSAT Score
Workday Support Portal Live
All Systems Operational
HCM
Financials
Adaptive
Payroll
Time
Extend
P1 Response
15 min
Platinum SLA
Open Tickets
24
↓ 18% vs last week
CSAT
9.6
/ 10 this month
Workday Services Partner
Everest Group Peak Matrix
SOX & HIPAA Ready
200+ Certified Consultants
USA Headquartered
24/7 P1/P2 Coverage
Why Mirketa
Five Reasons Companies Choose Mirketa for Workday Support
We don't just keep the lights on we help your Workday investment deliver measurable business outcomes every quarter.
Lower TCO with Global Delivery
Onshore leads P1/P2 response; offshore squads handle P3/P4 and enhancement sprints typically 20–40% lower run-costs than fully onshore teams, without sacrificing quality or responsiveness.
Full-Stack Workday Expertise
Certified consultants across every Workday module: HCM, Financials, Adaptive Planning, Payroll, Time & Absence, Recruiting, Talent, Learning, Spend/Sourcing, Prism Analytics, and Extend.
Release Ready, Always
Impact analysis, sandbox validation strategy, and automated regression packs for every bi-annual Workday release so you adopt new features confidently and on schedule.
Security & Compliance First
SoD/role design, privacy controls, audit-ready change management, and data governance embedded in every engagement. We support SOX, HIPAA, and industry-specific compliance requirements.
KPI-Driven Operations
Monthly scorecards link throughput to business KPIs time-to-hire, payroll accuracy, close cycle time, forecast accuracy, and user satisfaction so you always know the value you're getting.
Seamless COE Integration
Mirketa blends with your internal Workday COE, providing surge capacity, specialized module expertise, and structured knowledge transfer without disrupting your existing team dynamics.
Service Scope
Everything Included in Your Workday Managed Services Engagement
A structured, comprehensive service that covers the full run-and-improve lifecycle of your Workday platform.
End-User & Admin Support (L1–L3)
- L1: Intake, triage, knowledge base, and guided self-service
- L2: Functional and config support for business processes, security/roles, eligibility rules, and validations
- L3: Technical changes and integrations Studio/EIB/PECI, REST/SOAP, Prism pipelines, Extend apps, and reporting
- SLA-tracked tickets with priority-based routing and escalation paths
- Dedicated support portal with real-time ticket visibility
Enhancements & Mini-Projects
- Process tweaks, business process steps/conditions, notifications, and localized rules
- New integrations/spokes, data loads, migration assistance, and Extend components
- Reports, dashboards, discovery boards, and variance/forecast packs
- Agile sprint-based delivery with backlog management and prioritization
- Rollover capacity for unused enhancement hours
Release & Change Management
- Release preview impact assessments and feature enablement roadmap
- Automated regression suites for critical flows (HCM, Payroll, Financials, Adaptive)
- CAB governance, cutover runbooks, and hypercare support
- Sandbox strategy and phased rollout planning
- Post-release monitoring and rapid defect resolution
Governance & Continuous Improvement
- Monthly KPI scorecards linking throughput to business outcomes
- Quarterly roadmap reviews and capacity planning sessions
- KEDB (Known Error Database), SOPs, and self-help article library
- Proactive health checks and optimization recommendations
- Executive reporting and stakeholder communication cadence
Delivery Model
Our Onshore–Offshore Model Gives You the Best of Both Worlds
Local responsiveness for critical issues. Cost-efficient execution for enhancements. Structured handover rituals that ensure nothing falls through the cracks.
Onshore
Client Time Zone Critical Response
- Leads P1/P2 incident response and escalation management
- Stakeholder communications and executive updates
- CAB governance and change approval facilitation
- UAT facilitation and business sign-off coordination
- Sprint planning, backlog grooming, and roadmap sessions
- Client relationship management and QBRs
Offshore
Overnight Execution Cost-Efficient Scale
- Executes P3/P4 tickets and enhancement backlog items
- Test automation build-out and regression suite maintenance
- Data loads, migration assistance, and integration development
- Documentation, SOPs, and knowledge base articles
- Prism pipeline builds and Extend app development
- Overnight progress delivered for morning review
Handover Rituals That Ensure Continuity
Twice-daily stand-ups
Structured handover notes
Shared dashboards
Ticket tags for continuity
ServiceNow/Jira integration
Teams/Slack channels
Escalation playbooks
Monthly KPI scorecards
Pricing
Transparent Pricing Tiers for Every Scale of Workday Operation
Indicative pricing based on typical engagements. Final pricing is confirmed after a discovery session based on your module mix, volumes, and SLA requirements.
Silver
$9K–$13K / month
Mon–Fri Business Hours · Shared Pod
- Up to 120 hrs/month (shared pod)
- P1/P2 response during business hours
- P3/P4 tickets and enhancements
- Bi-annual release impact assessment
- Monthly KPI scorecard
- ServiceNow/Jira ticketing
Most Popular
Gold
$15K–$24K / month
Mon–Sat Extended + On-Call · Hybrid Pod
- 160–240 hrs/month (hybrid pod)
- P1/P2 extended coverage + on-call
- P2–P4 tickets and enhancements
- Automated regression suites
- Quarterly roadmap reviews
- Dedicated onshore lead
- CAB governance support
Platinum
$27K–$45K / month
24×7 P1/P2 + Extended P3/P4 · Dedicated Pod
- 240–400 hrs/month (dedicated pod)
- 24×7 P1/P2 critical coverage
- P1–P4 + full regression packs
- Peak-period flex capacity
- Executive QBRs and roadmap
- Dedicated architect and PM
- Full SDLC for Extend/integrations
SLA Response & Resolution Targets
| Priority | Description | Silver Response | Silver Resolution | Gold Response | Gold Resolution | Platinum Response / Resolution |
|---|---|---|---|---|---|---|
| P1 | Critical outage / major payroll or close blockage | 30 min | 8 hrs | 15 min | 6 hrs | 15 min / 4 hrs |
| P2 | High impact with workaround (time-bound) | 2 hrs | 24 hrs | 1 hr | 12–16 hrs | 30 min / 12 hrs |
| P3 | Standard issues / minor defects | 8 hrs | 3–5 days | 4 hrs | 2–3 days | 4 hrs / 1–2 days |
| P4 | Enhancements / requests | 8 hrs | As scheduled | 4 hrs | As scheduled | 4 hrs / As scheduled |
SLAs are adjusted to your geography and workflow mix. Targets above are common baselines and will be finalized after discovery.
Module Coverage
Deep Scope Across Every Workday Module
Our certified consultants cover the full Workday product suite from core HCM to advanced analytics and low-code applications.
HCM & Security
- Business processes, roles, eligibility, and delegations
- Supervisory and position org management
- Compensation & benefits: merit cycles, OE, vendor EDI, ACA compliance
- Recruiting & Talent: career site, offers, CRM, skills cloud
- Learning: content libraries, campaigns, and completions
Time, Absence & Payroll
- Accruals, calendars, and device/scheduler integrations
- Payroll handoffs and PECI/PICOF integrations
- Earnings, deductions, taxes, retro/proration, and parallel runs
- Banking, filings, and year-end processing
- Multi-country payroll coordination
Financial Management Core
- FDM design and worktag management
- P2P (Procure-to-Pay) and O2C (Order-to-Cash) processes
- R2R (Record-to-Report) and period close management
- Projects and grants accounting
- Reconciliations and financial reporting
Spend & Sourcing
- Procurement and supplier management
- Expense reporting and policy enforcement
- Sourcing events and contract management
- Inventory and asset management
- Banking and treasury operations
Planning Models
- Workforce planning and headcount modeling
- OpEx and CapEx budget models
- Revenue and sales planning
- Rolling forecast configuration
- Variance analysis and commentary workflows
Actuals & Reporting
- Actuals integration from Workday Financials and HCM
- Forecast accuracy tracking and KPI dashboards
- Discovery boards and management reporting packs
- Scenario modeling and what-if analysis
- Adaptive release management and feature enablement
Prism Analytics
- Certified datasets and pipeline builds
- Blended HR and finance operations dashboards
- External data source integration
- Discovery boards and composite reports
- Prism release impact management
Reporting & BI
- Advanced, matrix, and composite report builds
- Calculated fields and custom report types
- Dashboard design and distribution
- External BI integration (Tableau, Power BI, Snowflake)
- Data governance and access controls
Workday Extend
- L2/L3 support for existing Extend apps
- New low-code app development and enhancements
- Secure SDLC practices and code reviews
- Test frameworks and release packaging
- Integration with core Workday modules
Integrations
- Studio, EIB, and PECI/PICOF integration support
- REST/SOAP API development and maintenance
- Middleware integration (Boomi, MuleSoft, Celigo)
- Third-party system connections (ADP, Ceridian, Okta, Salesforce)
- Integration monitoring and error resolution
How We Onboard
From Contract to Steady-State in 2–4 Weeks
A structured onboarding process that minimizes disruption and gets your team up and running fast.
1
Discovery
Assess Workday environment, module mix, ticket volumes, and SLA requirements.
2
Model Design
Define pod structure, coverage hours, SLA targets, and engagement model.
3
Onboarding
Access provisioning, knowledge transfer, regression baseline, and tooling setup.
4
Steady-State
Structured handovers, twice-daily stand-ups, shared dashboards, and monthly KPI scorecards.
5
Continuous Improvement
Quarterly roadmap reviews, automation expansion, and capacity scaling as your Workday footprint grows.
Tooling & Ways of Working
Enterprise-Grade Tooling for Every Aspect of Workday Support
ITSM & Collaboration
ServiceNow or Jira for intake, SLA tracking, and audit trail. Teams/Slack for real-time communication and escalation.
Testing & Regression
Automated regression suites for payroll, financials, and HCM core. Smoke tests per release with documented test cases.
CI/CD & DevOps
Versioning and deployment pipelines for Studio, Extend artifacts, and integrations. Structured release management.
Knowledge Management
SOPs, KEDB, playbooks, and self-help articles to increase ticket deflection and empower end-users.
Engagement Models
Choose the Model That Fits Your Workday Operations
Flexible engagement structures designed to match your team size, budget, and support requirements.
Ticket-Based
Predictable monthly bundles with rollover for P3/P4 tickets. Ideal for organizations with stable, lower-volume support needs.
Most Popular
Capacity-Based
Dedicated onshore + offshore pod sized to your SLA and backlog. Best for organizations with complex, multi-module Workday environments.
Hybrid
Fixed base for run-support with sprint add-ons for mini-projects. Combines predictability with flexibility for growing organizations.
Add-Ons
24×7 critical cover, regression automation build-out, peak-period flex capacity, and dedicated architect for strategic initiatives.
Our Credentials
Built on 13+ Years of Workday Delivery Excellence
Mirketa has been a trusted Workday partner since the platform's early days. Our team of 200+ certified consultants has delivered 150+ implementations and managed services engagements across healthcare, manufacturing, financial services, nonprofits, and technology companies.
Workday Services Partner
Recognized partner with certified expertise across all major Workday modules.
Everest Group Peak Matrix
Recognized in Everest Group's Peak Matrix for Workday services delivery.
Security & Compliance
SOX, HIPAA, and industry-specific compliance embedded in every engagement.
Global Delivery
Onshore–offshore model with offices in USA, India, and global coverage.
0
Workday Hours Delivered
0
Clients Supported
0
Certified Consultants
0
Client CSAT Score
Client Stories
What Our Workday Managed Services Clients Say
★★★★★
"Mirketa's managed services team feels like an extension of our own HR technology team. They handle our bi-annual releases flawlessly, and their onshore lead is always available when we need escalation. We've reduced our run costs by about 30% compared to our previous fully onshore model."
★★★★★
"We brought Mirketa in to stabilize our Workday Financials environment after a rocky go-live. Within 60 days, they had resolved our backlog, built regression automation, and set up governance we didn't have before. The Gold tier has been the right fit for our complexity."
★★★★★
"Our Workday Adaptive Planning environment was barely being used after implementation. Mirketa's managed services team rebuilt our models, integrated actuals from Financials, and trained our FP&A team. Now we run rolling forecasts every month with confidence."
FAQs
Frequently Asked Questions About Workday Managed Services
Answers to the questions we hear most often from Workday customers evaluating managed services.
What does Workday managed services include?
Mirketa's Workday managed services cover end-user and admin support (L1–L3), enhancements and mini-projects, release and change management, integration support, regression testing, and governance. We support all Workday modules including HCM, Financial Management, Payroll, Adaptive Planning, Time & Absence, Talent, Recruiting, Learning, Spend/Sourcing, Prism Analytics, and Extend.
What is the difference between Workday support and Workday managed services?
Workday support typically refers to reactive L1–L3 helpdesk and break-fix assistance. Workday managed services is a broader, proactive engagement that also includes enhancements, release management, regression automation, governance, and continuous improvement all under a structured SLA and dedicated pod model.
How does Mirketa's onshore–offshore model work for Workday support?
Mirketa's onshore team (in your time zone) leads P1/P2 incident response, stakeholder communications, CAB governance, and UAT facilitation. The offshore team handles P3/P4 tickets, enhancements, test automation, data loads, and documentation delivering overnight progress. Twice-daily stand-ups and structured handover notes ensure seamless continuity.
What SLA response times does Mirketa offer for Workday support?
SLAs vary by tier. For P1 (critical outage): Silver responds in 30 min / resolves in 8 hrs; Gold responds in 15 min / resolves in 6 hrs; Platinum responds in 15 min / resolves in 4 hrs. For P2 (high impact): Silver 2 hrs / 24 hrs; Gold 1 hr / 12–16 hrs; Platinum 30 min / 12 hrs. Exact SLAs are finalized after discovery based on your workflow mix and geography.
How does Mirketa handle bi-annual Workday releases?
Mirketa performs impact analysis for each bi-annual Workday release, builds a feature enablement roadmap, runs automated regression suites for critical flows (HCM, Payroll, Financials, Adaptive), manages sandbox validation, and executes a phased rollout with CAB governance, cutover runbooks, and hypercare support.
What Workday modules does Mirketa support?
Mirketa supports all major Workday modules: HCM & Security, Time & Absence, Compensation & Benefits, Recruiting & Talent, Learning, Payroll (US/Canada/Global), Financial Management (FDM, P2P, O2C, R2R, Projects/Grants), Adaptive Planning (Workforce, OpEx, CapEx, Revenue), Prism Analytics, Spend/Sourcing, and Extend (low-code apps).
How long does onboarding take for Workday managed services?
Typical onboarding completes in 2–4 weeks. This covers access provisioning, knowledge transfer, environment baselining, regression pack setup, tooling configuration (ServiceNow/Jira, Teams/Slack), and establishing handover rituals and SLA dashboards.
Can Mirketa co-source with our internal Workday COE?
Yes. Mirketa blends seamlessly with internal Workday COEs and admin teams. We provide surge capacity, specialized skills for complex modules (Prism, Extend, integrations), and can operate as a pure extension of your team handling overflow tickets, release management, or specific module support while your COE retains ownership of day-to-day operations.
What engagement models are available for Workday managed services?
Mirketa offers three engagement models: (1) Ticket-Based predictable monthly bundles with rollover for P3/P4; (2) Capacity-Based a dedicated onshore + offshore pod sized to your SLA and backlog; (3) Hybrid a fixed base for run-support with sprint add-ons for mini-projects. Add-ons include 24×7 critical cover, regression automation build-out, and peak-period flex capacity.
How much does Workday managed services cost?
Indicative pricing depends on module mix, user volumes, geographies, coverage hours, and SLA targets. Typical starting points: Silver (shared pod, business hours) $9,000–$13,000/mo; Gold (hybrid pod, extended + on-call) $15,000–$24,000/mo; Platinum (dedicated pod, 24×7 P1/P2) $27,000–$45,000/mo. Final pricing is confirmed after a discovery session.
Can Mirketa take over Workday support from our current vendor or in-house team?
Yes. Mirketa has a structured vendor transition playbook that includes knowledge transfer from the outgoing team, environment documentation, ticket history migration, regression baseline creation, and a parallel-run period to ensure zero service disruption during handover.
Does Mirketa support Workday Extend and custom applications?
Yes. Mirketa's Extend practice covers L2/L3 support for existing Extend apps, new low-code app development, secure SDLC practices, test frameworks, release packaging, and integration with core Workday modules. We also support Prism Analytics pipelines, certified datasets, and blended HR/finance dashboards.
How does Mirketa ensure security and compliance in Workday managed services?
Security and compliance are embedded in every engagement. Mirketa manages SoD (Segregation of Duties) and role design, privacy controls, audit-ready change management, and data governance. All changes go through a formal CAB process with documented runbooks. We support SOX, HIPAA, and other regulatory frameworks depending on your industry.