Modern operations on the Now Platform.

Mirketa designs, builds, and scales ServiceNow solutions across Technology, Customer, Employee, and Creator Workflows—with architecture‑led planning and Agile delivery.

Meet a senior ServiceNow Developer

What We Do

We help enterprises unlock value from ServiceNow with a full‑stack model: strategy and design, licensing guidance, integrations, implementation, and ongoing enhancements.

Solution Architecture & Roadmaps

Target operating model, data and service models, integration architecture, security/roles, and migration plan.

Continuous Improvement

Release upgrades, regression testing, automation, and operational analytics.

Implementation & Integrations

Config + custom apps on App Engine; Integration Hub, APIs, and RPA for ecosystem connectivity.

Global Delivery

Onshore product owners and architects with an offshore development engine for speed and cost efficiency.

Offerings by Workflow Pillar

Technology Workflows (IT)

ITSM

Incident, problem, change, request, self‑service portal, knowledge, SLA/OLA design, CMDB alignment.

ITOM

Discovery & service mapping, health, event mgmt, AIOps dashboards; CMDB data quality.

IT Asset Management (HAM/SAM)

Lifecycle, procurement, catalog, software compliance, audits.

Strategic Portfolio Management (SPM)

Demand → portfolio → Agile delivery; OKRs, capacity planning, value tracking.

Security Operations (SecOps)

Vulnerability response, security incident response, threat intel, orchestration.

Integrated Risk Management (IRM/GRC)

Policy/risk controls, compliance, vendor risk, audit workflows.

Customer Workflows

Customer Service Management (CSM)

Omnichannel case mgmt, entitlements, knowledge, communities, AI chat, deflection

Field Service Management (FSM)

Scheduling/dispatch, parts & inventory, mobile work orders, offline workflows.

CX Integrations

ERP order/asset sync, CTI, customer data platforms, commerce, and billing systems.

Employee Workflows

HR Service Delivery (HRSD)

Employee center, lifecycle events (hire/move/leave), case/knowledge, journeys

Workplace Service Delivery (WSD)

Reservations, moves/adds/changes, maintenance, visitor access.

Shared Services

Legal/Procurement/Facilities intake and service desks.

Creator Workflows

App Engine

Low‑code apps, data models, and experiences; governance and Center of Excellence setup.

Automation Engine

Integration Hub, RPA, document intelligence, and flow orchestration.

Store Solutions

Curation, buy‑vs‑build advisories, and partner app implementations.

Industry Accelerators

Pre‑built patterns for Financial Services, Healthcare, Public Sector, Manufacturing, Hi‑Tech/ISV, mapped to common integrations and controls.

Our Architecture‑Led Methodology

Blueprint first, then build. We reduce delivery risk by establishing a Solution Architecture that becomes the blueprint for Agile implementation.

Agile Implement

Sprint‑based config + development (catalog, flows, UI policies, App Engine apps).
CI/CD pipelines, code review, and automated tests; developer standards and guardrails.

Discover & Envision

Stakeholder workshops, current‑state assessment, value hypotheses, KPI baselining.

Release & Operate

Cutover/hypercare, operational playbooks, monitoring, and SLA dashboards.

Architect & Plan

Solution Architecture: data & service models, CMDB/HR/Customer tables, role model, integrations (Integration Hub/APIs), security and compliance.
Backlog & Release Plan: Epics → user stories with acceptance criteria, definition of ready/done, traceability to KPIs.

Validate & Enable

SIT/UAT, performance and regression suites, knowledge articles, and admin training.

Improve & Scale

Quarterly value reviews, backlog grooming, expansion to adjacent workflows.

Integration & Data

Integration Patterns: Integration Hub spokes, REST/SOAP, webhooks, event‑driven orchestration, and RPA for legacy.
Common Systems: Identity/SSO, SIEM/SOAR, monitoring, SCCM/Intune, HRIS/Payroll, CRM/CTI, ERP/Finance, data warehouses/lakes.
Data Governance: CMDB strategy, service mapping, data quality SLAs, and retention policies.

Onshore–Offshore Delivery Model

Onshore: Product owners, solution architects, UX, and change leadership; direct engagement with process owners and execs.
Offshore: Certified ServiceNow developers for config, flows, integrations, tests, and documentation—executing non‑critical work in follow‑the‑sun cycles.
Benefits: Lower cost, faster throughput, and elasticity to handle peaks without adding headcount.

Why Mirketa

ServiceNow Partner with cross‑workflow depth: ITSM/ITOM/ITAM, CSM/FSM, HRSD/WSD, App & Automation Engines.
Architecture‑first, KPI‑driven: Designs that scale and tie directly to value metrics (MTTR, CSAT, time‑to‑hire, NPS, audit closure).
Proven integrations: Telecom, healthcare, financial services, and hi‑tech patterns with secure data movement. Agile +
Governance: Sprint velocity with enterprise controls, CAB, and audit‑ready change management. Managed enhancements: Regression packs and release readiness to keep you current every upgrade.

Sample Outcomes

ITSM + ITOM: 25–40% MTTR reduction with service mapping and AIOps‑driven triage.
CSM + FSM: 20–30% faster case resolution and truck‑roll reduction with connected field ops.
HRSD: 35% lower HR ticket volume from journeys and knowledge deflection.
Creator: Rapid delivery of 2–4 low‑code apps per quarter with App Engine CoE.