Engineer reliability as a feature—not an afterthought.

Mirketa provides dedicated, offshore SRE pods that keep your applications available, performant, and cost‑efficient. We design SLOs, automate away toil, harden releases, and run 24×7 incident response—while preserving institutional knowledge so teams stay resilient despite attrition.

Meet a senior ServiceNow Developer

Why Mirketa for SRE

Client‑specific offshore pods: persistent teams that learn your stack—no shared‑queue churn.
Depth across dev + ops: senior SREs paired with application engineers to fix root causes, not just symptoms.
Knowledge that survives attrition: playbooks, runbooks, KEDB, and structured shadowing ensure continuity.
Faster MTTR, safer releases: SLOs/error budgets, progressive delivery, and auto‑remediation reduce impact.
Cost‑efficient scale: offshore delivery with on‑call coverage and elastic surge capacity.

What We Deliver

Reliability Strategy

SLIs/SLOs & error budgets per service (availability, latency, quality, freshness).
Reliability scorecards and executive reporting; SLO burn‑rate alerting.

Observability & Ops

Unified telemetry (logs, metrics, traces) via OpenTelemetry +
Datadog/Prometheus/Grafana/New Relic/Splunk/ELK.
Actionable alerting (PagerDuty/Opsgenie) with noise reduction, runbooks, and ownership routing.
24×7 incident response: on‑call rotations, communications, and post‑incident reviews.

Release Safety & Toil Reduction

Progressive delivery: blue‑green/canary, feature flags, automatic rollback.
Automation first: runbook automation, self‑healing actions, golden paths, chatops.
Toil budget: track and drive manual work below agreed thresholds.

Performance, Scale & Cost

Capacity modeling & autoscaling (Kubernetes/serverless).
Load & chaos testing, cache/queue tuning, hotspot elimination.
FinOps: cost baselines, rightsizing, anomaly detection, unit‑economics dashboards.

Resilience & Security

Backup/DR drills, RTO/RPO governance, multi‑AZ/region patterns.
Security guardrails: least privilege, secrets rotation,
SBOM/patching automations; coordinated with your security team.

Our Offshore SRE Pod Model

Pod composition: SRE Lead, SREs (platform + app), Automation/Tooling engineer; optional Performance/DB specialists.
Coverage: business‑hours or 24×7 with handoffs; clear escalation paths to application devs.
Cadence: daily standups, weekly ops review, monthly SLO/QBR with leadership.
Tooling standardization: Terraform/Helm/Argo CD/GitHub Actions (or your stack)—we adapt to your platforms.

Typical Stack We Support

Kubernetes (EKS/GKE/AKS), serverless (Lambda/Cloud Run/Azure Functions), containers (ECS/ACI), CDNs/WAFs, managed DBs (RDS/Cloud SQL/SQL MI), queues/streams (SQS/Pub/Sub/Event Hub/Kafka), caches (Redis/Memcached), CI/CD (GitHub Actions/Azure DevOps/CodePipeline/Argo CD), secrets/KMS, plus your existing APM/observability tools.

Engagement Options

SRE Run (Managed): 24×7 incident response, SLO governance, ops automation, release safety.
SRE + Enhancements: Run services plus a reliability backlog (auto‑remediations, performance work).
Co‑Sourced SRE: Our pod embedded with your engineers—skills transfer and capability uplift.

How We Start

Discover & Baseline (2–3 weeks): inventory, dependencies, SLIs/SLOs, gap analysis, risk register.
Stabilize (4–6 weeks): alert cleanup, runbooks, on‑call structure, release safeguards, quick wins.
Optimize (ongoing): automation backlog, cost/perf tuning, chaos/DR exercises, quarterly roadmap.

Sample Outcomes

30–60% fewer pages after alert hygiene + SLO burn‑rate policies.
20–40% faster MTTR via runbooks and auto‑remediation.
Up to 25% lower cloud spend through rightsizing, autoscaling, and waste cleanup.
Release risk down with canary + automated rollback.