Engineer reliability as a feature—not an afterthought

Mirketa provides dedicated, Site Reliability Engineering, offshore SRE pods that keep your applications available, performant, and cost‑efficient. We design SLOs, automate away toil, harden releases, and run 24×7 incident response—while preserving institutional knowledge so teams stay resilient despite attrition

Why Mirketa for SRE

Client‑specific offshore pods: Persistent teams that learn your stack—no shared‑queue churn.
Depth across dev + ops: Senior Site Reliability Engineering paired with application engineers to fix root causes, not just symptoms.
Knowledge that survives attrition: Playbooks, runbooks, KEDB, and structured shadowing ensure continuity.
Faster MTTR, safer releases: SLOs/error budgets, progressive delivery, and auto‑remediation reduce impact.
Cost‑efficient scale: Offshore delivery with on‑call coverage and elastic surge capacity.

What We Deliver

Reliability Strategy

SLIs/SLOs & error budgets per service (availability, latency, quality, freshness).
Reliability scorecards and executive reporting; SLO burn‑rate alerting.

Observability & Ops

Unified telemetry (logs, metrics, traces) via OpenTelemetry + Datadog/Prometheus/Grafana/New Relic/Splunk/ELK.
Actionable alerting (PagerDuty/Opsgenie) with noise reduction, runbooks, and ownership routing.
24×7 incident response: On‑call rotations, communications, and post‑incident reviews.

Release Safety & Toil Reduction

Progressive delivery: Blue‑green/canary, feature flags, automatic rollback.
Automation first: Runbook automation, self‑healing actions, golden paths, chatops.
Toil budget: Track and drive manual work below agreed thresholds.

Performance, Scale & Cost

Capacity modeling & autoscaling (Kubernetes/serverless).
Load & chaos testing, cache/queue tuning, hotspot elimination.
FinOps: Cost baselines, rightsizing, anomaly detection, unit‑economics dashboards.

Resilience & Security

Backup/DR drills, RTO/RPO governance, multi‑AZ/region patterns.
Security guardrails: Least privilege, secrets rotation,
SBOM/patching automations: Coordinated with your security team.

Our Offshore SRE Pod Model

Pod composition: SRE Lead, Site Reliability Engineering (platform + app), Automation/Tooling engineer; optional Performance/DB specialists.
Coverage: Business‑hours or 24×7 with handoffs; clear escalation paths to application devs.
Cadence: Daily standups, weekly ops review, monthly SLO/QBR with leadership.
Tooling standardization: Terraform/Helm/Argo CD/GitHub Actions (or your stack)—we adapt to your platforms.

Typical Stack We Support

Kubernetes (EKS/GKE/AKS), serverless (Lambda/Cloud Run/Azure Functions), containers (ECS/ACI), CDNs/WAFs, managed DBs (RDS/Cloud SQL/SQL MI), queues/streams (SQS/Pub/Sub/Event Hub/Kafka), caches (Redis/Memcached), CI/CD (GitHub Actions/Azure DevOps/CodePipeline/Argo CD), secrets/KMS, plus your existing APM/observability tools.

Engagement Options

SRE Run (Managed): 24×7 incident response, SLO governance, ops automation, release safety.
SRE + Enhancements: Run services plus a reliability backlog (auto‑remediations, performance work).
Co‑Sourced SRE: Our pod embedded with your engineers—skills transfer and capability uplift.

How We Start

Discover & Baseline (2–3 weeks): Inventory, dependencies, SLIs/SLOs, gap analysis, risk register.
Stabilize (4–6 weeks): Alert cleanup, runbooks, on‑call structure, release safeguards, quick wins.
Optimize (ongoing): Automation backlog, cost/perf tuning, chaos/DR exercises, quarterly roadmap.

Sample Outcomes

30–60% fewer pages after alert hygiene + SLO burn‑rate policies.
20–40% faster MTTR via runbooks and auto‑remediation.
Up to 25% lower cloud spend through rightsizing, autoscaling, and waste cleanup.
Release risk down with canary + automated rollback.