Turn AI potential into measurable business outcomes.

Mirketa helps enterprise teams identify high‑value AI use cases, build a solid business case & roadmap, and deliver production‑ready AI solutions—secure, compliant, and integrated with your systems.

Meet a senior ServiceNow Developer

What We Do

Use‑Case Discovery: Sessions to surface AI opportunities tied to KPIs and constraints.
Business Case & Roadmap: ROI/TCO modeling, risk assessment, data readiness, and staged plan.
Solution Architecture: RAG, agents, copilots, and predictive pipelines across your data/app stack.
Build & Integrate: Secure LLM apps, automations, and analytics that plug into ERP/CRM/ITSM/HCM tools.
Operate & Improve: Reliability engineering, monitoring, governance, and enhancements.

Platforms & Tooling We Work With

Models: OpenAI (GPT‑4o), Azure OpenAI, Google Vertex AI (Gemini), AWS Bedrock (Claude, Llama, Cohere), Anthropic Claude.
Frameworks: LangChain, LlamaIndex, agent frameworks with function/tool calling.
Vector/Search: Pinecone, Weaviate, Milvus, FAISS, Qdrant, Elasticsearch/OpenSearch.
Data & MLOps: Databricks, Snowflake, BigQuery, dbt; MLflow, Weights & Biases; Vertex/SageMaker pipelines.
Security & Guardrails: Prompt‑injection defenses, PII redaction, content moderation, evals, audit logging.
Enterprise Apps: ServiceNow, Salesforce, Oracle Fusion, Workday, Microsoft 365, Google Workspace.

Services by Stage

Understand

Stakeholder interviews, process mapping, KPI linking, data readiness & compliance assessment.

Decide

ROI/TCO, risk & controls (security, legal, governance), 90‑day and 12‑month roadmap.

Design

Target architecture for RAG, agents/copilots; ingestion/chunking/embedding patterns; pilot backlog.

Build

LLM app development (chat, Q&A, summarization, extraction, copilots), integrations to core systems, CICD, observability, cost controls.

Run

Human‑in‑the‑loop, feedback loops, evals & monitoring, SLA‑aligned support, quarterly upgrades.

Integrated Risk Management (IRM/GRC)

Policy/risk controls, compliance, vendor risk, audit workflows.

Industry‑Focused AI Solutions

Technology (Software/SaaS):

Developer & Support Copilots; product intelligence from telemetry and feedback.

Healthcare

Clinical documentation support with PHI controls; operations analytics blending EHR + HR/Finance.

Finance & Insurance

KYC/AML extraction and routing; narrative close/reporting copilots with approvals.

Education

Student services assistants and faculty workbenches; research compliance checks.

Nonprofit

Donor insights, grant narrative assistance, volunteer scheduling copilots.

eCommerce & Retail

Merchandising copilot for PDP content; order/return service automation.

Manufacturing

Quality/CAPA insights, RAG over manuals, supplier contract summarization.

Education

Student services assistants and faculty workbenches; research compliance checks.

Integration & Data

Integration Patterns: Integration Hub spokes, REST/SOAP, webhooks, event‑driven orchestration, and RPA for legacy.
Common Systems: Identity/SSO, SIEM/SOAR, monitoring, SCCM/Intune, HRIS/Payroll, CRM/CTI, ERP/Finance, data warehouses/lakes.
Data Governance: CMDB strategy, service mapping, data quality SLAs, and retention policies.

Onshore–Offshore Delivery Model

Onshore: Product owners, solution architects, UX, and change leadership; direct engagement with process owners and execs.
Offshore: Certified ServiceNow developers for config, flows, integrations, tests, and documentation—executing non‑critical work in follow‑the‑sun cycles.
Benefits: Lower cost, faster throughput, and elasticity to handle peaks without adding headcount.

Mirketa AI Accelerators

Voice to Medical Notes

Patient Diagnosis Assistant

Co‑pilot for Enterprise Knowledge Search

Demand Forecast for eCommerce

Auto Appointment Setup

Service Case Troubleshooting Assistant

Reference Architectures We Implement

RAG for Enterprise Knowledge: ingestion → chunking/embedding → vector store → guarded generation with citations and feedback.
Agentic Workflows: policy‑bounded agents that call tools/APIs/DBs with human approval gates.
Document Intelligence: OCR + layout parsing → extraction → validation queue → system updates.
Analytics + GenAI: data pipeline → metrics/segments → narrative generation & what‑ifs.

Security, Compliance & Governance

Data minimization and PHI/PII redaction before model calls; tenant isolation and encryption.
Prompt/output filtering, jailbreak/injection defenses, audit trails, and RBAC policies.
Domain‑specific evals for accuracy/bias/toxicity; human‑in‑the‑loop where needed.

Reference Architectures We Implement

RAG for Enterprise Knowledge: ingestion → chunking/embedding → vector store → guarded generation with citations and feedback.
Agentic Workflows: policy‑bounded agents that call tools/APIs/DBs with human approval gates.
Document Intelligence: OCR + layout parsing → extraction → validation queue → system updates.
Analytics + GenAI: data pipeline → metrics/segments → narrative generation & what‑ifs.

Sample Engagements & Outcomes

Support Copilot for IT: 25–35% ticket deflection; faster MTTR via RAG over KB/runbooks.
Finance Narrative Close: hours saved per close with auto‑drafted commentary and reconciliation summaries.
Recruiting Assistant: reduced time‑to‑screen via structured extraction and compliant summaries.
Commerce Content Studio: brand‑guarded PDP/FAQ generation; measurable conversion lift.