FAQs
Does CX integrate with ERP for lead‑to‑cash?
Yes—quotes/orders sync to Oracle Cloud
ERP
revenue & inventory visibility via OIC.
Can we keep our marketing stack?
Yes—hybrid architectures with native connectors and CDP integrations.
Create Connected Customer Experiences with Oracle CX.
We deliver consulting and development across Sales, Service, Marketing, CPQ, and Commerce—integrated to ERP/HCM/EPM.
What We Deliver
Strategy & Experience Design
- CX blueprint: data model, identity, consent, segments, journeys
- Sales & service process design: lead→opportunity, case→resolution
- CPQ model/rules/workflows; commerce catalog/checkout design
License & Subscription Consulting
- Right‑size Oracle CX modules & add‑ons
- Usage audits and ROI/TCO forecasting
Development & Integration
- Extensions with VBCS; REST/SOAP APIs; events & orchestrations
- CPQ configuration (rules, pricing, approvals) and ERP order orchestration
- Data pipelines to analytics; OTBI/BIP dashboards and campaign reporting
Managed Services & Support
- Quarterly updates, release impact, automated regression
- Admin, enhancements, performance tuning, SLA‑backed support
Agile Delivery & Governance
Sample Outcomes
- 35% faster quote cycle with CPQ rules & guided selling
- 25% higher lead conversion via first‑party data activation
- 20% lower AHT through omnichannel service orchestration
