Keep Workday Reliable, Secure, and Evolving—Without Growing Headcount

Mirketa provides SLA‑backed Workday Support & Managed Services across HCM, Financial Management, Adaptive Planning, Payroll, Time & Absence, Talent, Recruiting, Learning, Spend, Prism Analytics, and Extend. Our onshore–offshore model delivers local‑time responsiveness for critical issues and cost‑efficient offshore execution for enhancements and non‑critical tickets. 

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Why Mirketa for Workday Support (Value) 

  • Lower TCO with global delivery: Onshore leads P1/P2 response; offshore squads handle P3/P4 and enhancement sprints—typically 20–40% lower run‑costs than fully onshore teams.
  • Full‑stack expertise: Certified consultants for HCM, Financials, Adaptive Planning, Payroll, Time & Absence, Recruiting, Talent, Learning, Spend/Sourcing, Prism, and Extend.
  • Release ready, always: Impact analysis, sandbox strategy, and automated regression packs for bi‑annual Workday releases.
  • Security & compliance first: SoD/role design, privacy controls, audit‑ready change management, and data governance.
  • KPI‑driven operations: Monthly scorecards link throughput to business KPIs—time‑to‑hire, payroll accuracy, close cycle time, forecast accuracy, and user satisfaction.
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What’s Included 

Enhancements & Mini‑Projects 

  • Process tweaks, business process steps/conditions, notifications, and localized rules
  • New integrations/spokes, data loads, migration assistance, and Extend components
  • Reports, dashboards, discovery boards, and variance/forecast packs Release & Change Management
  • Release preview impact assessments; feature enablement roadmap Automated regression suites for critical flows (HCM, Payroll, Financials, Adaptive)
  • CAB governance, cutover runbooks, and hypercare

End‑User & Admin Support (L1–L3) 

  • L1: Intake, triage, knowledge base, guided self‑service
  • L2: Functional/config support for business processes, security/roles, eligibility rules, and validations
  • L3: Technical changes and integrations—Studio/EIB/PECI, REST/SOAP, Prism pipelines, Extend apps, and reporting
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Onshore–Offshore Delivery Model 

  • Onshore (Client Time Zone): Leads P1/P2 incidents, stakeholder communications, CAB, UAT facilitation, and executive updates. 
  • Offshore: Executes P3/P4 tickets, enhancements, test automation, data loads, and documentation—delivering overnight progress. 
  • Handover rituals: Twice‑daily stand‑ups, structured handover notes, shared dashboards, and ticket tags for continuity. 

Pricing (Indicative) 

Pricing depends on module mix, user volumes, geographies, hours of coverage, and SLA targets. The ranges below are typical starting points and will be finalized after discovery. 

Tier Coverage Included Capacity P1/P2 Coverage Enhancements Indicative Monthly (USD)
Silver Mon–Fri Business Hours Shared Pod (Up to 120 hrs/mo) Business Hours P3/P4 Only $9,000–$13,000
Gold Mon–Sat Extended + On‑Call Hybrid Pod (160–240 hrs/mo) Extended + On‑Call P2–P4 $15,000–$24,000
Platinum 24×7 P1/P2 + Extended P3/P4 Dedicated Pod (240–400 hrs/mo) 24×7 Critical P1–P4 + Regression Packs $27,000–$45,000

SLA Matrix (Targets)

SLAs are adjusted to your geography and workflow mix. Targets below are common baselines. 

Priority Description Silver – Response Silver – Resolution Gold – Response Gold – Resolution Platinum – Response / Resolution
P1 Critical outage / major payroll/close blockage 30 min 8 hrs 15 min 6 hrs 15 min / 4 hrs
P2 High impact with workaround (time‑bound) 2 hrs 24 hrs 1 hr 12–16 hrs 30 min / 12 hrs
P3 Standard issues / minor defects 8 hrs 3–5 days 4 hrs 2–3 days 4 hrs / 1–2 days
P4 Enhancements / requests 8 hrs As scheduled 4 hrs As scheduled 4 hrs / As scheduled

Example Scope by Product Area 

  • HCM & Security: Business processes, roles, eligibility, delegations, supervisory/position orgs.
  • Time & Absence: Accruals, calendars, device/scheduler integrations, payroll handoffs.
  • Compensation & Benefits: Merit cycles, OE, vendor EDI, ACA compliance. Recruiting & Talent/Learning: Career site, offers, CRM, skills cloud, content libraries.
  • Payroll: Earnings/deductions/taxes, retro/proration, parallel runs, banking & filings.
  • Financial Management: FDM design, worktags, P2P/O2C/R2R, projects/grants, reconciliations.
  • Adaptive Planning: Workforce/OpEx/CapEx/Revenue models, actuals integrations, rolling forecast.
  • Prism Analytics: Certified datasets, pipelines, blended HR/finance operations dashboards.
  • Extend: Low‑code apps, secure SDLC, test frameworks, release packaging.
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Tooling & Ways of Working 

  • ITSM & Collaboration: ServiceNow/Jira for intake, SLAs, and audit trail; Teams/Slack for comms.
  • Testing: Automated regression suites for payroll/financials/HCM core; smoke tests per release.
  • CI/CD & DevOps: Versioning and pipelines for Studio, Extend artifacts, and integrations.
  • Knowledge: SOPs, KEDB, playbooks, and self‑help articles to increase deflection.

Engagement Models 

Ticket‑based

Predictable monthly bundles with rollover for P3/P4.

Capacity‑based

Dedicated onshore + offshore pod sized to SLA and backlog.

Hybrid

Fixed base for run‑support with sprint add‑ons for mini‑projects.

Add‑Ons

24×7 critical cover, regression automation build‑out, peak‑period flex capacity.

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FAQs

Yes—impact analysis, sandbox validation, and phased rollout with regression automation. 

Yes—begin with HCM or Payroll support and expand to Financials, Adaptive, or Extend over time. 

Typical onboarding completes in 2–4 weeks (access, KT, baselining, regression packs). 

Yes—we blend with internal admins and provide surge capacity and specialized skills. 

Notes & Disclaimer: Indicative pricing and SLAs above are examples and will be refined after discovery based on workflow mix, volumes, geographies, and integration complexity.

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Ready to Transform? 

Stabilize and scale your Workday operations while lowering run costs. Speak with a Workday Support Services lead or request a Managed
Services proposal today 

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Office Locations

11501 Dublin Blvd STE 200, Dublin, CA 94568, USA

Office No. 1, 5th Floor, Parexl Square - C-171/2 Sector 15b, Noida, 201301

Level 9, Raheja Towers, 26-27, Mahatma Gandhi Road, Bangalore

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