Top 5 Benefits and Use Cases of Implementing Salesforce Health Cloud for Healthcare Providers
Author
September 24, 2024
As a Salesforce Certified healthcare technology consultant with experience in both large and small healthcare settings, I have witnessed the transformative power of Salesforce Health Cloud. Having contributed to the development of an EHR and RCM application on Salesforce, I understand the significant advantages this platform provides when integrated with existing technologies like Electronic Health Records (EHR), claims data sources, and Patient Population Health Management systems.
- Enhanced Patient Population Health Management:
Salesforce Health Cloud offers tools for effective Patient Population Health Management by collecting, analyzing, and acting on health data. Healthcare providers can use these insights to identify at-risk populations, create targeted interventions, and ultimately improve patient outcomes. - Optimized Provider Referral Patterning:
By integrating Salesforce Health Cloud with claims data, providers can analyze referral patterns. This analysis helps healthcare organizations collaborate with the right physicians based on their specialties, the insurances they work with, and the common CPT codes used. This enhances the quality of patient care and strengthens the provider network. - AI-Enabled Contact Service Centers for Better Patient Care:
Through the integration of Generative AI and Salesforce Health Cloud, healthcare providers can deliver more personalized, responsive services. By connecting Billing, EHR, and Patient Population Health Management platforms, contact centers reduce administrative burdens, streamline communication, and boost patient satisfaction. - Business Development Liaison Route Planning:
Using Salesforce Maps and 1st and 3rd party claims data, business development teams can create optimized, daily route plans in seconds. These plans help healthcare representatives visit the right providers based on location, specialty, referral volumes, and other preferences. - Strategic Territory Expansion and Planning:
Salesforce Health Cloud enables healthcare organizations to strategically plan for territory expansion. By analyzing geographic claims data and patient demographics, organizations can make informed decisions about where to allocate resources and grow their services.
Extending Functionality with Salesforce AppExchange and Elixir Practice Management
The Salesforce AppExchange provides a wide variety of applications that extend the core functionality of Health Cloud. These apps can enhance patient engagement, care coordination, and advanced analytics.
Additionally, Elixir Practice Management integrates Revenue Cycle Management (RCM) and EHR functionalities, allowing healthcare providers to manage billing, claims, and clinical data seamlessly within a single platform.
In conclusion, Salesforce Health Cloud is a powerful tool for healthcare providers. By integrating it with existing tech stacks and leveraging AppExchange apps like Elixir Practice Management, organizations can improve patient care, optimize operations, and plan for growth in an evolving healthcare environment.
Pranshu Goyal, Director of Products at Mirekta, states: “We envision DSM to be used by every small to a medium-sized organization dealing with bad data and want to get rid of duplicates easily with no cost. We have faced issues dealing with duplicates in our organization. That inspired us to make a solution that is not only simple to use but can be used widely to make the organization’s data clean to make them more efficient and productive. We want DSM to be a solution for every organization looking for duplicate management capability better than the Salesforce out-of-the-box solution with no additional cost.”
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